Returns & Refunds Policy
Our Commitment to You
We believe that shopping for footwear online should be as effortless and enjoyable as it is in person. This policy is designed to be transparent, easy to follow, and customer-friendly, while also ensuring that returns are processed with consistency and care. Please read this policy carefully before making a purchase.
1. Eligibility for Returns
To qualify for a return, the following conditions must be met:
Condition of the product. Items must be returned in their original, unworn, and unused condition. This means the product should show no signs of wear, scuffs, dirt, or odours, and should be free from any alterations or damage. Please try on footwear on a clean, soft surface to avoid marking the soles.
Original packaging and tags. All items must be returned with their original packaging, including the shoebox, dust bags, tissue paper, and any protective materials. The shoebox should not be used as external shipping packaging, as it is considered part of the product presentation. All original tags and labels must remain attached and unaltered.
Proof of purchase. A valid proof of purchase — such as your order confirmation, invoice, or receipt — is required to process any return. Returns submitted without proper documentation may be delayed or declined.
Non‑returnable items. Certain categories of products are not eligible for return due to hygiene, safety, or customisation reasons. These include, but are not limited to:
- Any item marked as “final sale” or “non‑returnable” on the product page
- Customised or personalised footwear
- Products that have been altered, repaired, or modified by a third party
- Items returned in a condition that fails to meet our unworn and unused requirement
If you are unsure whether a specific product qualifies for return, please contact our customer support team prior to making your purchase.
2. How to Initiate a Return
Returning an item to footwearparis.com is a straightforward process. To begin, please follow the steps below:
Step 1 – Submit a return request. Log in to your account on our website, navigate to your order history, and select the item(s) you wish to return. Alternatively, you may initiate a return by using the link provided in your order confirmation email. Complete the online return form, indicating the reason for your return and whether you would like a refund or an exchange.
Step 2 – Receive return authorisation. Once we have reviewed your return request and confirmed that the item meets our eligibility criteria, we will send you a return authorisation notification. Please note that returns sent without prior authorisation may not be accepted.
Step 3 – Prepare your return package. Carefully repack the item(s) in their original packaging, ensuring that all accessories, tags, and documentation are included. For your own protection, we recommend using a trackable shipping method to send your return, as we cannot be responsible for items lost or damaged in transit.
Step 4 – Ship the return. Affix the return shipping label to the outside of your package and send it to the return address provided in your authorisation notification. We strongly encourage you to retain proof of postage and tracking information for your records.
Once we receive your return, our team will inspect the item(s) to verify their condition. This inspection typically takes a reasonable amount of processing time. You will be notified via email once the inspection is complete and a decision has been made regarding your return.
3. Refund Processing
Upon approval of your return, a refund will be issued according to the method described below:
Refund method. Refunds will be credited to the original payment method used at the time of purchase.
Partial refunds. In certain circumstances, a partial refund may be granted. For example, if an item is returned in a condition that is still sellable but not in perfect original condition — such as missing packaging or minor signs of use — we reserve the right to issue a partial refund proportionate to the diminished value of the product.
No refunds for non‑returnable items. Items that are classified as non‑returnable or final sale are not eligible for any refund, partial or full. Please check the product description carefully before purchasing such items.
4. Exchanges
If you wish to exchange an item for a different size, colour, or style, we encourage you to initiate a return for the original item and place a new order for the desired product. This ensures that you receive your preferred item as quickly as possible, without waiting for the return process to be completed.
Alternatively, if you prefer to exchange the item directly, you may select the “exchange” option when submitting your return request. Subject to product availability, we will reserve the requested replacement item while your return is in transit. Please note that exchanges are only available for products of equal or lesser value. Any price difference will be handled in accordance with our refund policy.
5. Damaged, Defective, or Incorrect Items
We take great care to ensure that every item leaves our warehouse in perfect condition. However, on rare occasions, products may be damaged during shipping, may have a manufacturing defect, or an incorrect item may be sent by mistake. If you receive a product that falls into any of these categories, please contact our customer support team immediately.
In such cases, we will arrange for a replacement to be sent to you at no additional cost. If a replacement is not available, we will issue a full refund to your original payment method, including any shipping charges associated with the original order. You may be asked to provide photographs of the damage or defect, as well as your order number, to help us resolve the matter as quickly as possible.
Please note that damage caused by normal wear and tear, improper use, or accident does not qualify for a refund or replacement under this section.
6. Non‑Returnable Items and Exceptions
For the avoidance of doubt, the following items are not eligible for return or refund under any circumstances:
- Products marked “final sale” or “non‑returnable” at the time of purchase
- Customised or personalised footwear
- Footwear that has been worn outside, altered, cleaned, or repaired
- Items returned without original packaging or with missing tags
- Products that show signs of odour, pet hair, stains, or other hygiene concerns
Additionally, we reserve the right to refuse returns that do not comply with this policy. Refused returns will be sent back to the customer at the customer’s expense.
7. Changes to This Policy
We may update or modify this Returns & Refunds Policy from time to time to reflect changes in our operations, legal requirements, or customer feedback. The most current version of this policy will always be available on our website. Any changes will become effective immediately upon posting. We encourage you to review this policy periodically to stay informed about how we handle returns and refunds.
8. Need Help?
Our customer support team is available to assist you with any questions or concerns regarding your return. Whether you need help initiating a return, verifying whether a product qualifies, or understanding the status of your refund, we are here to ensure your experience with footwearparis.com remains positive and hassle‑free. Please reach out to us through the contact options available on our website.