FAQ

Orders & Products

What types of products does footwearparis.com offer?

We offer a thoughtfully curated selection of women‘s apparel and accessories designed for the modern, confident woman. Our collection includes dresses, knitwear, outerwear, tops, blouses, trousers, skirts, jumpsuits, and a range of accessories such as belts, bags, and scarves. Each piece is crafted to embody a free, radiant, and confident style, seamlessly transitioning from day to evening. Our offerings blend modern cuts with refined details, ensuring that every garment is both stylish and versatile for any occasion.

How do I choose the right size?

We provide a detailed size guide on our website to help you find the perfect fit. To measure yourself correctly, we recommend taking the following measurements: bust circumference around the fullest part of your bust, waist circumference at the narrowest part of your natural waistline, and hip circumference at the lowest and fullest part of your hip.

Please note that sizing guidance may vary by style. For most items, our collections are designed to be true to size, meaning you can confidently choose your usual size. However, for certain styles, we provide specific recommendations. For oversized fits, we suggest selecting a size down if you are between sizes. For fitted silhouettes, customers who are between sizes are advised to take the larger size to ensure optimal comfort.

Are the products suitable for all occasions?

Absolutely. Our collections are designed to accompany modern women through every moment of their daily lives — from morning routines to professional settings, from relaxed weekends to elegant evenings out. Whether you are heading to work, traveling, attending a special event, or simply enjoying a casual day, our pieces offer the versatility and sophistication you need.

Orders & Delivery

How can I place an order?

Placing an order on footwearparis.com is simple. Browse our collection, select the items you love, choose your preferred size, and add them to your shopping bag. Once you are ready, proceed to checkout, provide your delivery information, select your preferred payment method, and confirm your order. After your order has been successfully placed, you will receive a confirmation notification.

Can I track my order?

Yes. Once your order has been dispatched, you will receive a tracking notification that allows you to monitor the progress of your delivery. You can also log into your account on footwearparis.com to view the status of your order at any time.

What delivery options are available?

We offer various delivery options to accommodate your needs. Standard delivery is available for all orders. For those who wish to receive their items more quickly, express delivery options may be available depending on your location. Please refer to the checkout page for the full range of delivery methods applicable to your shipping address.

Returns & Refunds

What is your return policy?

Customer satisfaction is very important to us. If you are not fully satisfied with your purchase, you may return any items within the designated return period from the date your order was dispatched. All returned items must be returned in their original condition with all labels intact and not detached from the garment. Shoes must be returned in perfect condition, in their original box, with labels and sole protectors intact.

How do I make a return?

Returning an item is straightforward. If you have a footwearparis.com account, simply log in, go to “My Account,” then “My Orders,” select the order containing the item you wish to return, choose the items to return, and confirm your return. A return form will be generated for you to download and include inside your package. If you placed your order as a guest, you may initiate your return through our guest return portal. Once your return parcel has been received at our warehouse, your refund will be processed.

Will I be refunded for my returned items?

Yes. Once your return has been processed and validated, a refund will be issued to the original payment method used for the purchase. You will receive an email confirmation when your refund has been completed. Please note that we do not offer direct exchanges; if you wish to exchange an item, we recommend returning the original item and placing a new order for the desired piece.

Sizing & Fit Guidance

I am between two sizes. What should I do?

The best approach depends on the specific style you are considering. For structured dresses, tailored trousers, and fitted jackets, we generally recommend sizing up if you are between sizes, as these pieces tend to have a closer fit across the bust and hip areas. For oversized or relaxed silhouettes, sizing down may be the better choice. When in doubt, consulting the detailed product description for each item will provide specific sizing recommendations to guide your decision.

What if the item does not fit when it arrives?

If an item does not fit as expected, you may return it following our return policy outlined above. We encourage you to review the size guide and product-specific sizing notes before placing your order to minimize the likelihood of receiving an ill-fitting garment.

Sustainability & Brand Commitment

What is your brand‘s approach to sustainability?

We believe that fashion can be both beautiful and responsible. Our approach to sustainability is rooted in the careful selection of certified materials, including organic fibers, recycled materials, and fibers from sources that guarantee animal welfare and sustainable pasture management. A significant percentage of our materials are certified organic, recycled, or sourced from less impactful alternatives such as linen and hemp. We are also committed to using wool from organic farming or certified sources that prohibit harmful practices such as mulesing. Additionally, we work to reduce synthetic material usage and prioritize recycled polyester whenever possible.

What is the inspiration behind your collections?

Our collections are inspired by the spirit of modern femininity — free, confident, and radiant. We draw inspiration from travel, music, Parisian style, and the women themselves, creating pieces that are as empowering as they are beautiful. Our designs feature vibrant colors, playful prints, relaxed silhouettes, and refined details, all crafted with high-quality fabrics that ensure each piece endures beautifully through the seasons.

Account & Assistance

Do I need an account to shop on footwearparis.com?

While you are welcome to place an order as a guest, we highly recommend creating an account. With an account, you can easily track your orders, initiate returns, save your delivery information for faster checkout, and access your order history for future reference.

How can I contact customer service?

Our customer service team is dedicated to assisting you with any questions or concerns you may have. You can reach out to us through the contact options provided on our website. We strive to respond to all inquiries promptly and look forward to helping you with your shopping experience.

What if an item I want is out of stock?

If a product you are interested in is currently unavailable, you may select a size to be notified when it becomes available again. Simply sign up for stock notifications on the product page, and we will let you know as soon as the item is restocked.